MindRocket Systems LLC ("we," "our," or "us") operates SignalHQ. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
Account Information
- Email address
- Name
- Password (encrypted)
- Payment information (processed securely by Stripe)
Usage Information
- Login times and frequency
- Pages visited within the service
- Leads viewed and clicked
- Email open and click rates
- Device and browser information
Public Data We Process
SignalHQ collects publicly available posts from Twitter, Reddit, and Hacker News. This data is already public and accessible to anyone. We do not access private accounts, direct messages, or protected content.
2. How We Use Your Information
- To provide and maintain the SignalHQ service
- To send you daily lead digests via email
- To process payments and manage subscriptions
- To communicate with you about service updates
- To improve our service and develop new features
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Stripe (payment processing), SendGrid (email delivery), hosting providers
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission (HTTPS/TLS)
- Encrypted password storage
- Secure payment processing via Stripe (PCI DSS compliant)
- Regular security audits and updates
- Access controls and authentication
5. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing emails
- Data Portability: Receive your data in a machine-readable format
To exercise these rights, contact us at [email protected]
6. Cookies and Tracking
We use essential cookies to:
- Keep you logged in
- Remember your preferences
- Analyze service usage (anonymized)
You can disable cookies in your browser settings, but this may affect service functionality.
7. Data Retention
- Account data: Retained while your account is active
- Lead data: Retained for 90 days after delivery
- Payment records: Retained for 7 years for tax compliance
- Deleted account data: Permanently removed within 30 days
8. Children's Privacy
SignalHQ is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it immediately.
9. International Users
SignalHQ is operated from the United States. If you are accessing the service from outside the US, your information will be transferred to and processed in the United States. By using SignalHQ, you consent to this transfer.
10. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to deletion of personal information
- Right to non-discrimination for exercising privacy rights
11. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under GDPR including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
MindRocket Systems LLC
3645 Thousand Oaks Blvd, Unit #2007
Thousand Oaks, CA 91362
Email: [email protected]